Refund policy

Returns

  • Items must be returned within 30 days of delivery.
  • Returns are subject to a $3 processing fee to cover handling and processing.
  • Items must be unworn, unaltered and have all original tags intact.
  • Returns can be mailed or dropped off in person at the address below.
  • If mailing, buyers are responsible for any return shipping costs.
  • Please ensure your return is sealed with the packing slip inside and the full address below, clearly labelled on the package.
  • For in-person drop-offs: please follow the instructions on the lockers near Box D when you arrive.

Please note
For returns that do not meet our eligibility criteria, we will unfortunately have to reject the request. In such cases, a return fee of S$5 will be charged to cover the courier arrangements from our warehouse back to customer.

Size Exchanges

  • Size exchanges are accepted within 30 days of delivery.
  • Items must be unworn, unaltered and have all original tags intact.
  • If your preferred size is unavailable, we can offer store credit or a refund.
  • For all exchanges, please email us at hello@littlechapters.studio with your
    • Your Order no.
    • Item to be exchanged
    • Size to be exchanged
  • We will cover the shipping cost of your replacement size for your first exchange.
  • Additional exchanges from the same order will require shipping to be covered by the buyer.
  • Exchanges can be mailed or dropped off in person at the address below.
  • Please ensure your return is sealed with the packing slip inside and the full address below, clearly labelled on the package.
  • For in-person drop-offs: please follow the instructions on the lockers near Box D when you arrive.

Returns Address

Little Chapters
3 Coleman Street
#03-24, Suite 63383-N
Singapore 179804


For missing or incorrect items

Please drop us a message here within 30 days from the date of delivery with the following information:

  1. Your Order No.
  2. The name of the item you ordered
  3. The name of the item you received (if you have received an incorrect item)

Our Customer Care team will get back to you as soon as possible on the next steps to take.

For incorrect item/s received, you will be sent a return postage label to return your order. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on. We recommend returning the incorrect items only via our return postage label, as any charges incurred for using other modes of delivery won't be reimbursed.